Refund and Returns Policy

Opened a vial that fails an independent lab test? It's covered by the Purity Guarantee: a replacement or refund, plus the test fee. How the Purity Guarantee works

This policy explains cancellations, returns, replacements and refunds for orders placed with Aurelia Research. It does not limit any rights that cannot legally be excluded.

1Change-of-mind cancellations

Where you have a statutory right to cancel, you may return eligible goods within the applicable cancellation period. A cancellation right may be lost only where a legal exception applies to the particular goods and circumstances, including, where applicable, sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. This does not affect any rights relating to faulty, damaged, incorrect, missing, undelivered, or not-as-described goods.

To request a cancellation, email support@aureliaresearch.com with your order number before returning anything. You can use the model cancellation form in section 8, but you don’t have to.

2Condition of returned products

Eligible change-of-mind returns must be unopened, sealed, unused, undamaged and in their original packaging.

3Return shipping

Dispatched from US-held stock — same day if ordered before 12 noon, Mon–Fri, tracked. Special-order equipment and backorders are supplied to order and do not ship the same day; contact us for the expected dispatch time.

Unless the product is faulty, damaged or incorrect, or applicable law requires otherwise, you are responsible for the return shipping cost. Use a tracked service and retain proof of postage. Do not send a return until we provide the return instructions and address.

For an eligible UK cancellation, we refund the standard outbound delivery charge where required by law. Any additional cost for an upgraded delivery option is not refundable unless required by law.

4Damaged, faulty or incorrect items

Contact us promptly with your order number, a description of the issue and clear photographs where possible. We will assess the issue and provide the replacement, refund or other remedy required by the circumstances and applicable law.

5Missing or undelivered orders

If tracking shows a delivery problem, or your order has not arrived by the stated estimate, contact us with your order number. We will investigate with the carrier and provide the remedy required by applicable law and the delivery circumstances.

6Refunds

Approved refunds are made to the original payment method. For an eligible cancellation, we process the refund within the time required by applicable law. Your bank or payment provider may need additional time to show the funds.

We may reduce a refund where permitted by law if handling beyond what is reasonably necessary has reduced the value of the goods.

7United States orders

For US orders, change-of-mind returns are not accepted unless applicable law requires otherwise. This does not affect any rights relating to faulty, damaged, incorrect, missing, undelivered, or not-as-described goods.

8Model cancellation form

You can use this form to cancel, but you don’t have to — any clear statement by email works. Copy it into an email to support@aureliaresearch.com and include your order number.

To: Aurelia Research (ARP Innovations Ltd), 124-128 City Road, London, EC1V 2NX. Email: support@aureliaresearch.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],

Ordered on [*] / received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

9Batch quality concerns and recalls

If you have a concern about a product, batch record or certificate of analysis, email support@aureliaresearch.com promptly with your order number, product name and strength, batch number, clear photographs where relevant, and a concise description of the concern. Please retain the product and packaging while we review the report. Do not return anything unless we provide return instructions.

We will review the order record, batch record and published laboratory certificate and may request further information or contact the testing laboratory. Where appropriate, we may pause further dispatch of a batch while the matter is assessed.

If we determine that a batch requires a public notice or recall, we will publish the affected batch number and relevant action, and contact affected customers where order records permit.

10Contact

Email: support@aureliaresearch.com